We represent more than just a store; we are a community.
Buying crystals online requires trust. Whether you have a question about shipping, need advice on choosing a stone, or have an issue with your order, our team is here to help make it right.
📞 How to Reach Us
We are a small, dedicated team based in [Insert State/Country]. We don’t use bots; you will always talk to a human.
- Email Support: customerservice@zodiaccryst.com
- Response Time: We aim to reply within 24 hours (Mon-Fri).
Working Hours: Mon – Fri: 9:00 AM – 10:00 PM (EST)
Contact Channels
| Method | Availability | Response Time | Best For |
| Live Chat（WhatsApp） | Mon-Fri 9AM-6PM PST | Instant | Quick questions, order tracking |
| 24/7 | <24 hours | Custom orders, crystal care advice | |
| Social DM | 24/7 | <24 hours | General inquiries |
*Need crystal healing guidance? Book a free 15-min call with our energy experts.*
💬 Frequently Asked Questions (FAQ)
📦 Shipping & Tracking
Where is my order?
Once shipped, you will receive an email with a tracking number. Standard shipping to the US typically takes 7-12 business days.
Do you ship internationally?
Yes! We ship worldwide. Please note that international orders may take longer to clear customs.
↩️ Returns & Exchanges (Hassle-Free)
What if I don’t bond with my crystal?
We want you to love your piece. If you are not completely satisfied, we offer a 30-day return policy on all un-damaged items. Simply email us to start the process.
My crystal arrived broken!
While we pack with extra care, crystals can be fragile. If your item arrives damaged, please take a photo and email us immediately. We will send a replacement or issue a refund—no questions asked.
🌍 Ethical Accountability
Founder-Level Escalation: Unresolved issues? Email Jimmy directly at jimmy@zodiaccryst.com with [URGENT] in subject line – guaranteed 12h response.
Share your unboxing video or recommend our independent website on social media. You will get more coupons after giving feedback.
🔮 Product Care
Are your crystals real?
Absolutely. We prioritize authenticity and list all sourcing details on our product pages. We do not sell dyed glass as gemstones.
Still have questions? Fill out the form below and we’ll get back to you ASAP.
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