Customer Service Policy
Guided by Nature, Committed to You
At Zodiac Cryst, we believe every crystal carries energy, and every interaction should too. Our customer care is rooted in transparency, empathy, and the wisdom of Earth’s rhythms. Here’s how we ensure your journey with us shines.
🌿 How to Reach Us
Contact Channels
| Method | Availability | Response Time | Best For |
| Live Chat（WhatsApp） | Mon-Fri 9AM-6PM PST | Instant | Quick questions, order tracking |
| 24/7 | <24 hours | Custom orders, crystal care advice | |
| Social DM | 24/7 | <24 hours | General inquiries |
*Need crystal healing guidance? Book a free 15-min call with our energy experts.*
✨ Our Service Promise
2.1 Crystal-Clear Communication
By adding WhatsApp, we will confirm the natural crystals and the style of the customized products with you to ensure the smooth completion of the order.
2.2 No-Rush Solutions
Extended Returns: 30 days for standard orders (see Return Policy).
2.3 Energy Integrity
Pre-Delivery Energy Alignment: Every piece cleansed with white sage under full moonlight and charged with your intention (shared at checkout).
Post-Purchase Care: Access our Crystal Care Library with purchase (how to cleanse, charge, and pair stones).
🔮 Specialized Support
3.1 Crystal Consultations
Personalized Pairing: Share your intentions (e.g., “career focus” or “emotional healing”), and we’ll curate a crystal combo.
3.2 Crisis Care
For gift demands, we will offer suggestions based on the recipient’s information you provide to avoid selection anxiety.
🌍 Ethical Accountability
Founder-Level Escalation: Unresolved issues? Email Jimmy directly at jimmy@zodiaccryst.com with [URGENT] in subject line – guaranteed 12h response.
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FAQ
❓ **How do I choose crystals for specific intentions?**
→ Use our [customerservice@zodiaccryst.com] or book free 15-min consultation.
❓ **Can you hold items while I decide?**
→ Yes! 48h reservation service for high-vibration pieces over $200.
❓ **Do you repair broken crystal jewelry?**
→ Macrame restringing: $10 service fee. Stone replacement: case-by-case energy assessment.
❓ **How are custom crystal orders confirmed?** → WhatsApp visual proof + 3D mockup within 24h of ordering.