Return & Exchange Policy
Your Satisfaction is Our Crystal-Clear Priority
At Zodiac Cryst, we craft each piece with care, from ethically sourced raw crystals to hand-knotted macrame designs. While we hope you love your order, if something isn’t right, here’s how we’ll make it shine again.
🌿 30-Day Hassle-Free Returns
Return Window: Request a return within 30 days of delivery.
Conditions:
Items must be unworn, undamaged, and in original packaging with tags attached.
Cleansed or charged crystals (e.g., with moonlight/water) cannot be returned – their energy bond is personal. Unused crystals in original state are returnable.
Natural Variations:Raw crystals are Earth’s unique artworks – natural variations in color, texture, or shape do not qualify as defects. Compare your crystal’s energy, not appearance. See examples of natural variations.
💎 Accepted Reasons
We gladly accept returns/exchanges for:
✅ Incorrect item received
✅ Damaged during shipping (photos required)
✅ Sizing issues (macrame bracelets/necklaces only)
🚫 Non-Returnable Items
All earrings (for hygiene reasons)
Sale/Clearance items (marked “Final Sale”)
Crystals altered after delivery (e.g., drilled, cleansed with water if non-water-safe)
🔮 How to Return
Contact Us: Email customerservice@zodiaccryst.com within 30 days with order # and reason.
Ship Back: Send items to (your return address) via tracked mail. You cover return shipping unless the error is ours.
Refund/Exchange: Processed within 5 business days after inspection.
🔁 Exchanges
Need a different size or crystal?
Macrame Jewelry: Free size adjustment within 30 days.
Defective Items: We’ll cover shipping for replacements.
Color/Style Change: Return original item, then reorder with new selection.
🌍 Sustainability Note
Returned crystals undergo selenite energy cleansing → repackaged in recycled materials → relisted as ‘Reloved Crystals’ at 20% discount. Damaged macrame becomes art to honor Earth.
📞 Contact Us
Questions? Our crystal-loving team is here:
Email: customerservice@zodiaccryst.com
Chat: *Mon-Fri 9AM-5PM PST*
P.S. Lost your package? File a claim with the carrier first – we’ll assist with documentation!
FAQ
❓ **Can I return crystal earrings?**
→ No. For hygiene safety, all earrings are final sale per global jewelry regulations.
❓ **Do you refund return shipping for damaged items?**
→ Yes! Email photos within 48 hours. We cover replacement shipping + send a return label.
❓ **How long do crystal refunds take?**
→ 5 business days after inspection. PayPal refunds appear instantly, cards take 3-10 days.
❓ **What if my country restricts crystal imports?**
→ Contact us before return! We’ll provide customs-compliant documentation.