Shipping Policy
Safe Passage for Earth’s Treasures
At Zodiac Cryst, we handle every crystal with reverence — from ethical sourcing to mindful packaging. Here’s how we ensure your order arrives safely and swiftly.
📦 Processing Time
Standard Orders: Shipped within 3-4 business days after payment confirmation.
Custom Orders: Production + shipping timelines follow our Custom Order Policy.
🚚 Shipping Rates & Methods
Domestic (U.S.) & International
Order Value Shipping Fee Service Features
$100+ FREE Tracked & Insured (up to $200)
Under $100 $15 Flat Rate Tracked & Insured (up to $200)
*Example: A $99 order,$99 order + $15 shipping = $114 total.*
🌍 International Notes
Tax & Duty-Free: All import fees and taxes are pre-paid by Zodiac Cryst – no hidden costs at delivery. This includes countries with strict mineral import regulations (e.g. EU, Australia). Some regions prohibit raw crystal imports; we will contact you if restrictions apply to your order.
Restrictions: Some countries prohibit raw crystal imports. We’ll notify you before shipping if issues arise.
📮 Tracking & Delivery
Real-Time Updates:
Tracking number emailed within 24h of shipment.
Click tracking link or visit our Order Status page for live updates.
Standard Transit Time:
International: 15-20 business days (varies by customs)
⚠️ Lost or Damaged Packages
Damaged Items: Contact us within 48 hours of delivery with photos of the package and product.
We’ll reship or refund promptly.
🔒 Packaging & Safety
Raw Crystals: Every raw crystal is wrapped in organic cotton and secured in crush-proof recycled packaging, meeting international gemstone shipping standards. Handmade jewelry includes anti-tarnish pouches.
Jewelry: Anti-tarnish pouches + crush-proof boxes.
Fragile Stickers: All parcels marked “Handle with Care ”.
FAQ
❓ **Do I pay customs fees for crystal orders?**
→ No! Zodiac Cryst prepays all import duties and taxes globally. You pay $0 at delivery.
❓ **How long does international crystal shipping take?**
→ Typically 15-20 business days. Delays may occur if customs inspect mineral shipments:cite.
❓ **Are raw crystals allowed in my country?**
→ Most allow small quantities for personal use. Restricted regions (e.g. CITES-protected minerals) will be notified pre-shipment:cite