1. Quality Assurance

Q. Why are there differences between the received crystal and the picture?
A. The crystals we use are naturally formed, leading to natural flaws such as ice cracks, flocculent or cloud-like inclusions, surface depressions or holes, color spots or patches, growth lines, etc. It is precisely for this reason that each piece of raw crystal is exclusive to you.

2. Payment and Order

Q. What payment methods do you accept?
A. Weonly use PayPal for secure checkout.

3. Delivery

Q. How long will it take to receive it from the time I place the order?
A. Since each product is handmade, the production process takes 3 to 4 days. Logistics will adopt common logistics and provide a website for trace. Therefore, it usually takes 15 to 20 working days, depending on the actual situation.

4. Logistics

The shipping fee is included for orders over 100 US dollars. For orders lower than 100 US dollars, it will be charged at 15 US dollars per order.

5. After-sale Service

Q. Under what conditions can it be replaced or returned?
A. In the event of severe damage to the product during delivery, the buyer can request a replacement or return. However, the buyer must bear the shipping cost for the return or replacement. Otherwise, once the exclusive crystal is delivered and its energy value is assigned, it cannot be transferred to others.